Sunday, August 22, 2010

Stress, Emotional Labor and Information Technology Workers

Here comes the doctor part of The Doctor H Place. Something I wrote on "The Spin," part of The Untangled Web.


All too often people in other divisions of a business believe that information technology practitioners are horrible communicators. Many clients hold the same opinion. I’ve been working on a project examining communication, stress and emotional labor regarding front line IT workers and have found this belief to be wrong in both theory and practice.


Here's why.

1 comment:

  1. If we apply this strategy to the workers than we can not found the good results because we can not get the good new information technologyresults if we emotionaly force the workers. I himself not give good performance whenever i am doing in pressure.

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